LINE OA + Telegram in one inbox

Every Chat,One Calm Inbox

Bring LINE OA and Telegram into one inbox—assign, answer and close every ticket on time.

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95K+

Conversations resolved by support teams running on ZeroX chats.

Hand holding a phone showing the ZeroX chats team inbox with LINE OA and Telegram conversations

Works with the tools your team already runs

LINE OA
Telegram
OpenAPI
Postman
Webhooks

Features

The Complete Toolkitfor Support Teams

Everything you need to route conversations, keep the team aligned, and prove every reply landed on time.

Ticket queue with an urgent chat being assigned to an agent

Effortless Chat Routing

Set owners, priority and due time so the team always knows who answers what.

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Team avatars connected around a shared conversation

Real-Time Team Handover

Chat, assign and update tickets together so nothing gets answered twice.

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Panel for choosing first-response and resolution targets

SLA Timers That Hold

Set first-response and resolution targets, or pick one of the presets.

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Daily Queue Plan

Builds a handy daily plan by checking your open tickets and shifts.

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Custom Dashboards

Just drag and drop to build the support view your team needs!

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Secure Ticket Sharing

Share a ticket with clients or teammates anytime, anywhere!

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AI Agent

An AI TeammateTrained on Your Answers

Connect OpenAI or Anthropic, upload the documents your team already answers from, and let the agent draft or send replies — with a human in the loop wherever you want one.

Drafts or Replies On Its Own

Pick suggest mode so agents approve every message, or auto mode to answer the easy questions instantly.

Answers From Your Documents

Upload PDF, Word, CSV or text files. The agent cites the document it answered from, so you can check its work.

Exact Answers Where It Matters

Write rules for the questions that must be word-perfect — prices, hours, refunds — and skip the model entirely.

Hands Over To People

Set the words that trigger a handover. The agent also goes quiet the moment a teammate joins the chat.

Support Agent

Suggest mode

Can I return something I bought two weeks ago?

Yes — returns are open for 30 days from delivery, as long as the item is unused and in its original box. Would you like me to start the return for you?

Answered from

returns-policy.pdf
faq-shipping.csv

Waiting for an agent to approve before it sends

Master prompt: Yours to write
Providers: OpenAI · Anthropic
Knowledge: PDF · DOCX · CSV · TXT
Modes: Off · Suggest · Auto

See how the agent is set up

Advantage

One Platform toRun All Your Support

Keep your team organised, aligned and fast with one workspace that covers every channel, every handover and every deadline.

Conversation Routing
Security & Access Control
Reporting & Insights
Integrations
Cross-Platform Access

Support supervisor reviewing reply-time reports on a laptop

Reporting & insights

ZeroX chats is built to work seamlessly on mobile devices, so supervisors stay in the loop anywhere.

Track Ticket Progress

Track your queue with clear visual cues at every step of the way!

Current total

105 Tickets

View detail

Not started55 tickets
In progress25 tickets
On review15 tickets
Resolved10 tickets

View detail

AI-Powered Weekly Insights

Receive a weekly summary of your team's progress and consistency.

Weekly Ticket Summary

47 Tickets Resolved

16%vs last week

About the App

We've all been there — five tabs of chat, a customer waiting, and nobody sure who replies. So we built the tool we wished we had: one inbox, clear owners, real deadlines.